PORT WEAR US

Effective Date: October 28, 2026
Website: https://portwearus.com
Contact: info@portwearus.com

1. Our Return Policy

At PORT WEAR US, customer satisfaction and product quality are important to us. We strive to provide quality blank apparel and professional customization services.

We understand that sometimes a product may not meet your expectations. For this reason, we offer a 30-day return request window for eligible blank apparel products, subject to the terms outlined below.

Please review this policy carefully before placing an order.

2. Returns for Blank Apparel

Customers may request a return for eligible blank apparel within 30 calendar days of the delivery date.

To qualify for a return:

• The product must be blank, without any customization or personalization.

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags and packaging must be included, where applicable.

• The customer must provide valid proof of purchase.

• The return request must be submitted within 30 days after delivery.

• The return must be reviewed and approved by PORT WEAR US before the item is shipped back.

Important: Submitting a return request does not automatically guarantee approval. All returns are subject to eligibility verification and inspection.

3. How to Request a Return

To initiate a return, customers must contact us by email at:

info@portwearus.com

Please include:

• Your order number

• Full name associated with the order

• Product name and quantity

• Reason for requesting the return

Our customer support team may request additional details, including photographs of the product, packaging, tags, or any reported issues, to review the request.

Once your return is approved, we will provide return instructions and the appropriate return shipping address.

Please do not send products back without receiving return authorization. Unauthorized returns may be refused.

4. Restocking Fee — 25%

For approved blank apparel returns where PORT WEAR US is not responsible for the reason for the return, a 25% restocking fee will be deducted from the refundable merchandise value.

This includes returns requested because of:

• Customer ordering errors

• Incorrect size or color selected by the customer

• Change of mind

• Products no longer needed

• Other reasons not caused by an error on our part

The restocking fee is calculated based on the purchase price of the returned merchandise, excluding shipping charges and applicable taxes.

Example:

If the eligible returned merchandise value is $100:

• Merchandise value: $100

• Restocking fee (25%): $25

• Refund before any applicable tax adjustments: $75

Original shipping charges are non-refundable, and the customer is responsible for return shipping costs when the return is not due to an error by PORT WEAR US.

5. Returns Due to Our Error

If an order arrives with an issue caused by PORT WEAR US, such as:

• An incorrect item shipped

• An incorrect size or color shipped compared with the confirmed order

• A product that arrives damaged or defective

• Another verified fulfillment error on our part

Please contact info@portwearus.com with your order number and a description of the problem.

We may request photographs or additional information to verify the issue.

If PORT WEAR US confirms that the problem resulted from our error, the customer will be eligible for a full refund, including the original shipping charges paid for the affected order or items.

No restocking fee will apply to verified errors caused by PORT WEAR US.

If the product must be returned, we will cover reasonable authorized return shipping expenses or provide a prepaid return shipping label.

6. Return Shipping Costs

For approved returns that are not caused by an error by PORT WEAR US:

• Customers are responsible for all return shipping expenses.

• Original shipping charges are non-refundable.

• A 25% restocking fee applies.

• Customers should use a trackable shipping service.

• PORT WEAR US is not responsible for return packages lost or damaged during shipping before they reach our designated return facility.

For verified errors caused by PORT WEAR US, return shipping will be covered by us where a return is required.

7. Custom Apparel — Final Sale

All custom apparel orders are final sale and are not eligible for standard returns, refunds, or exchanges.

This includes, but is not limited to:

• Custom embroidery

• DTF (Direct-to-Film) printing

• Screen printing

• Heat transfer printing

• Personalized logos, names, graphics, or artwork

• Custom-produced apparel and merchandise

Because customized products are produced according to customer-provided designs, specifications, and requirements, they cannot be returned due to a change of mind, incorrect customer-provided information, or personal preference.

Exception for Our Errors

If a customized product arrives damaged, defective, incorrect, or materially different from the confirmed order because of an error by PORT WEAR US, please contact us with supporting photographs and order information.

Verified errors will be reviewed for an appropriate remedy, including a replacement or full refund where applicable.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

8. Return Inspection and Approval

Once an approved blank apparel return is received, our team will inspect the items to confirm they meet the return eligibility requirements.

Items showing evidence of wear, washing, alteration, damage caused by the customer, or other conditions inconsistent with the approved return may be rejected.

If the return qualifies, the applicable refund will be calculated according to this policy.

If a return does not meet the eligibility requirements, we will notify the customer regarding the outcome.

9. Refund Processing

Approved refunds will generally be issued to the original payment method used at checkout.

For returns not caused by our error, refunds will reflect:

• The eligible merchandise value

• Less the 25% restocking fee

• Exclusion of non-refundable original shipping charges

• Any applicable tax adjustments

For verified errors caused by PORT WEAR US, eligible customers will receive a full refund without a restocking fee, including applicable shipping charges.

Refunds will be initiated after the return has been received and inspected, where a return is required.

The time needed for refunded funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

10. Exchanges

PORT WEAR US does not guarantee direct exchanges for returned merchandise.

If you need a different size, color, or product, please contact our customer support team.

Where a return is approved, the standard return conditions, restocking fee, and applicable shipping responsibilities will apply unless the exchange is necessary because of a verified error by PORT WEAR US or applicable law requires otherwise.

11. Contact Us

For return requests, refund questions, or concerns regarding your order, please contact:

PORT WEAR US
Email: info@portwearus.com
Website: https://portwearus.com
Location: Chicago, Illinois, USA

We are committed to reviewing customer concerns fairly and providing clear information throughout the return process.

Thank you for choosing PORT WEAR US.