PORT WEAR US

Effective Date: October 28, 2026
Website: https://portwearus.com
Contact: info@portwearus.com

1. Our Shipping Commitment

At PORT WEAR US, we are committed to providing a reliable, transparent, and efficient shipping experience.

Whether you are purchasing premium blank apparel or ordering customized merchandise for your business, brand, organization, or team, we aim to ensure that every order is handled with care.

Because blank apparel and custom apparel have different fulfillment requirements, their processing times, delivery estimates, and shipping charges are outlined separately below.

2. Blank Apparel — Processing & Delivery

Orders containing standard, non-customized blank apparel are generally processed within 2 business days after the order is successfully received and payment is confirmed.

Once processing is complete, shipping generally takes an additional 4–5 business days.

Estimated Timeline:

• Order Processing: 2 business days

• Shipping Transit: 4–5 business days

• Total Estimated Delivery: 6–7 business days

Business days generally exclude weekends and U.S. federal holidays.

Delivery estimates are not guaranteed and may vary due to carrier operations, destination, weather conditions, peak shipping periods, or other circumstances beyond our reasonable control.

3. Shipping Carriers

For blank apparel orders, PORT WEAR US works with established shipping carriers, including:

• UPS

• FedEx

• USPS

The shipping carrier and service may be selected based on the order details, package specifications, destination, and available shipping options.

Carrier availability may vary by order.

Once an order has shipped, tracking information will be provided when available.

4. Shipping Charges for Blank Apparel

Shipping charges for eligible blank apparel orders are calculated and displayed during checkout.

The amount may depend on factors such as order size, package weight, shipping destination, and available delivery services.

Customers can review applicable shipping costs before completing their purchase.

5. Free Shipping on Blank Apparel Orders Over $200

PORT WEAR US offers FREE standard shipping on eligible blank apparel orders with a merchandise subtotal exceeding $200.

To qualify:

• The order must contain eligible blank apparel only.

• The merchandise subtotal must be greater than $200, excluding taxes and shipping charges.

• The order must meet the applicable shipping eligibility requirements displayed at checkout.

Important: The free shipping offer applies exclusively to eligible blank apparel orders.

Custom apparel, embroidery, screen printing, DTF printing, heat transfer, and other personalized merchandise are not eligible for free shipping, regardless of order value.

Orders combining blank and custom apparel may require separate shipping arrangements and will not automatically qualify for free shipping.

6. Custom Apparel — Production & Delivery

Custom apparel orders require additional coordination, design verification, and production time.

Unlike ready-to-ship blank apparel, customized merchandise is prepared according to the customer's specific requirements.

Our customization services may include:

• Custom embroidery

• DTF (Direct-to-Film) printing

• Screen printing

• Heat transfer printing

• Personalized apparel and branded merchandise

Before production begins, PORT WEAR US will communicate with the customer by email to review and confirm the relevant order details.

These may include artwork, logos, garment selections, colors, sizes, quantities, printing or embroidery specifications, pricing, shipping arrangements, and delivery expectations.

Production will proceed after the required details have been confirmed and the applicable payment arrangements have been completed.

7. Custom Apparel — Estimated Delivery Timeline

Custom apparel orders generally require approximately 15–30 days, depending on the nature and complexity of the project.

Actual timelines may vary based on:

• Order quantity

• Type of customization

• Artwork and design requirements

• Product availability

• Production workload

• Customer approval and verification timelines

• Shipping destination and logistics

The final estimated delivery timeline will be discussed and mutually agreed upon between PORT WEAR US and the customer before production begins.

The agreed timeline will be communicated through email as part of the order confirmation or quotation process.

The general 15–30-day estimate is not a guaranteed delivery commitment.

8. Custom Apparel — Shipping Charges

All custom apparel shipping costs are the responsibility of the customer.

Custom apparel orders do not qualify for free shipping, regardless of the total order value or quantity purchased.

Applicable shipping charges will be determined based on factors such as order quantity, package dimensions, weight, delivery destination, and shipping requirements.

Shipping charges will be clearly communicated in the customer's quotation before the order is finalized.

Customers will have the opportunity to review the applicable shipping costs and estimated delivery arrangements before approving their custom order.

9. Order Confirmation and Tracking

For blank apparel purchases, customers will receive an order confirmation through the contact information provided during checkout.

Once an order ships, tracking details will be shared when available.

For custom apparel orders, the customer will receive relevant updates and confirmations by email as the order progresses through verification, production, and shipping.

Customers are responsible for providing accurate and complete contact and shipping information.

10. Shipping Delays

Although PORT WEAR US makes reasonable efforts to fulfill orders within the estimated timelines, occasional delays may occur.

Possible causes include carrier disruptions, severe weather, holidays, product availability, high order volumes, production complications, or unexpected logistical circumstances.

If we become aware of a significant delay affecting an order, we will make reasonable efforts to notify the customer and provide updated information when available.

Nothing in this policy limits customer rights or remedies available under applicable law.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are accurate when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed, unsuccessful, or subject to additional carrier charges.

Customers should contact info@portwearus.com as soon as possible if a shipping address needs to be corrected.

Address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping costs resulting from customer-provided address errors may be the customer's responsibility.

12. Lost, Damaged, or Missing Packages

If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact us at:

info@portwearus.com

Include your order number, a description of the issue, and relevant photographs when available.

We may request additional information to investigate the matter with the shipping carrier or fulfillment partner.

Verified fulfillment errors caused by PORT WEAR US will be addressed in accordance with our Return & Refund Policy and applicable law.

13. Returns and Shipping Refunds

Shipping charges associated with returns are governed by our Return & Refund Policy.

For eligible blank apparel returns not caused by an error by PORT WEAR US:

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs.

• A 25% restocking fee applies to the eligible returned merchandise value.

If a return is necessary because of a verified error by PORT WEAR US, applicable shipping costs will be handled according to our Return & Refund Policy.

Custom apparel orders are final sale and are not eligible for standard returns or exchanges, except where a verified error or applicable law requires an appropriate remedy.

14. Contact Us

For questions regarding processing times, shipping costs, tracking information, bulk orders, or customized merchandise delivery, please contact:

PORT WEAR US
Website: https://portwearus.com
Email: info@portwearus.com
Location: Chicago, Illinois, United States

Our team is available to assist with shipping inquiries and coordinate delivery arrangements for custom apparel projects.

Thank you for choosing PORT WEAR US — Your Vision, Our Expertise.